Instructions for making an order through our Web Shop
Step 1: If you are placing an order through our website for the first time, click on the field "My profile” in the upper right corner of the page and after that select the option “Registration of new users".
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Step 2: To complete the registration, enter your email address and the password you want to use for future logins to your profile on our website.
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Step 3: On our site, find and click on the desired product.
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Step 4: Set the number of the product you want and click on the button "ADD TO CART".
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Step 5: If you want to buy several different products, click on the button "Continue shopping"
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Step 6: Choose the option for download, delivery or storage in our safe and click on the button "Next step – Creating a payment offer".
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Step 7: Complete all required fields in the steps to fill in the data. You can skip the second step.
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Step 8: At the bottom of the step "Checking and creating a payment offer” put a checkmark in the field to accept the terms and conditions and click on the field “On hand".
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Step 9: Information will appear with which you can make a payment in a bank branch or via internet/mobile banking. Keep in mind that most banks have daily limits of 10 to 15 thousand euros, so for larger amounts you will need to call the bank and arrange a temporary limit increase. Also, you can pay as much as the bank allows you at once, and the rest in the coming days.
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Step 10: After you have made the payment, please send us a confirmation of payment so that we can close the positions as soon as possible, which protect us from unwanted price changes using financial contracts on the stock exchange, and so that we can order the product from the smelter as soon as possible in case we do not have it in stock. You can send a picture or a PDF of the payment receipt to the email address [email protected] .
If you chose the option of picking up the product in person at our branch, after receiving the confirmation, we will contact you to arrange an appointment for handover of the product. If you chose the option for delivery by mail, you can expect the package within one to two working days.
If you need additional help when placing an order, feel free to contact us by phone, chat or email.
Frequently Asked Questions
Brand Center of Gold, as well as the website www.centarzlata.com they are owned by the company Saiva doo, the leading distributor of investment precious metals in Croatia. We sell and buy gold and silver bars, gold coins and silver coins on the most favorable terms in Croatia and the region.
Unlike ordinary gold in the form of jewelry, etc., on which VAT is paid upon purchase, investment gold is exempt from all taxes throughout the EU.
In Europe, gold bars are considered investment if they are made of gold with a purity of at least 99,5%. Most reputable mints today make bars with a gold content of 99,99%.
In order for a gold coin to be considered an investment, it must have a gold purity of at least 90% and have a nominal value in any currency in the name (most often it is printed on one side of the gold coin). It is irrelevant whether that currency is valid today. For example, an investment gold coin is considered to be the "Chipkarstvo u Hrvatska" gold coin, which has a printed value of 10 euros on one side, but also a Yugoslav gold coin with a printed value in dinars or extremely popular in our area Franjo Josip ducat, which comes in two versions – single ducat (1 ducat) and quadruple ducat (4 ducats).
There are more reasons. Part of the gold investors want to protect their life savings from inflation with this investment. Others do not trust banks and paper currencies without any cover, so they want to own the world's most valued natural currency, which has been proven for thousands of years to be an extremely safe and desirable asset, namely gold. Others believe that the price of gold will rise in the coming years, so they want to achieve a higher return by investing than it is possible to have on investment funds, etc. Read other arguments for investing in gold in the text at this page.
Throughout history, there have been periods in which the price of gold rose extremely much in the short term, for example an increase of approximately 200% from 2007 to 2011. But such big moves are the exception, not the rule. Gold is not an investment like individual shares or cryptocurrencies, where you can get rich within a few years, but it is therefore a much safer investment with which you can sleep peacefully. Its primary function is the protection of value, and it has performed this function perfectly for thousands of years. Over the past 50 years, the price of gold has grown at an average of about 8% per year, which is higher than interest rates on savings even in good economic times.
Counterfeit gold is much rarer than people think. Today, there are various devices and techniques that can be used to check gold bars and gold coins, so possible forgeries are detected very quickly. In addition, no smelter or company engaged in the distribution of gold should allow itself to even unintentionally sell fake gold, because just one such case would cause great damage to the company's reputation.
The gold we offer is made from reputable mints (many of them are located at to the LBMA list), which means that they produce gold in accordance with the world's strictest criteria.
For each product purchased from us, we issue a certificate that states where the gold was purchased and who checked it.
Learn more about gold assaying techniques at this page.
You can see how the quality of investment gold is checked at the Gold Center in the attached video:
Most gold bars come in original plastic packaging that serves as a certificate. The package has the same serial number that is on the lever, as well as information about the manufacturer, weight and cleanliness of the lever.
Bars from 250g and above do not come in plastic packaging, but some smelters (eg Argor Heraeus) issue a separate certificate with them. Other smelters (such as Munza Osterreich) do not issue certificates for ingots of 250g and larger because they consider that there is no need for it. Today, using various devices and information from the Internet, it is easy to determine whether gold is real or not.
Regardless of whether the lever has a factory certificate or not, we issue our certificate along with it, on which is written the serial number of the lever, other relevant data and the signature of our employee who checked the lever and issued the certificate. We also issue such certificates for all gold coins that do not have their own factory certificate.
The offices of Centra Zlata are located in Zagrebu, Splitu, Rijeka i Osijeku.
Offices in Zagrebin are located at the addresses Savska 41 (skyscraper Zagrepčanka), 11th floor; and in Importanne center (Trg Ante Starčevića 7) near the escalators from the direction of the Central Station.
Branch office in Splitin is located at the address Cyril and Methodius 38 (2nd floor).
The branch office in Rijeka is located at Trpimirova 2 (Rijeki skyscraper), 8th floor.
Branch office in Osijekin is located at the address Kapucinska Street 26.
You can find the contact details of individual branches and working hours HERE, and for the rest of Croatia there is an option of delivery of an insured shipment by mail or Buyback of gold by mail.
If you are in another city, we deliver the products with 100% insured delivery.
Arriving at our office in Zagrebu, Splitu, Rijeka or Osijeku you can pay for and pick up gold and other precious metals on the spot. Please note that cards we do not accept in branches, and in cash, by law, we can receive a maximum of one person in one day 10.000€ (HRK 75.345,00). For larger amounts, payment must be made to our bank account. Payment in the branch is also possible via mobile banking (PBZ, Erste or RBA).
Please announce your arrival so that we can confirm that we have the desired product/s available in the branch.
Delivery to Serbia and BiH currently is not available and citizens of BiH and Serbia are advised to come and buy products in person at our office in Zagrebu, Splitin, Rijeka or Osijeku.
If you have questions related to product delivery, you can contact customer support via chat or phone 01 / 3000 783 during working hours or by email [email protected].
The working hours of our branches are:
- Office Zagreb (skyscraper Zagrepčanka, 11th floor) – Monday – Friday; 09:00 h - 17:00 h
- Office Zagreb 2 (Importanne center) – Monday - Friday 08:00 - 20:00, Saturday 10:00 - 17:00;
- Office Split (Ciril and Method 38) – Monday – Friday; 09:00 h - 17:00 h
- Office Rijeka (Rijeki skyscraper, 8th floor) – Monday – Friday; 09:00 h - 17:00 h
- Office Osijek - Monday – Friday; 09:00 h - 17:00 h
We do not work on Sundays and holidays.
It is advisable to announce your arrival for two reasons. The first reason is that we can confirm that we have the desired product available for sale in the branch, and the second reason is to reserve an appointment for collection without waiting. The planned time for individual download is 15 min. If you come unannounced, we kindly ask you to wait.
It is possible to pay for gold by payment to our bank account or in cash at our office. If you would like to pay in cash, we recommend that you contact us for more information on the number 098 500 498. Please note that by law there is a maximum amount of cash we can receive in one transaction 10.000€ (HRK 75.345,00). The restriction also applies to several obviously related cash transactions.
Payment by mobile banking (PBZ, Erste and RBA) is also possible in the branch.
In addition, there is the option of paying with cryptocurrencies such as Bitcoin and Ethereum. Read more about paying with cryptocurrencies HERE.
Card payment is only possible through the webshop for amounts less than 1.200€ (HRK 9.041,4). Read more about card payment HERE.
Payment in installments and cash on delivery are not possible.
The legal tender in the Republic of Croatia is the euro, therefore gold is purchased in euros.
Example for non-residents of the Republic of Croatia: a citizen of BiH orders gold through our website and wants to pay from his account. In this case we can receive euros.
Payment with cryptocurrencies is possible through the PayCek service in two ways. The first method is payment through the webshop (if the order is less than 10.000€), and the other way is through an individually made offer.
The fee for paying with cryptocurrencies through the Paycek service amounts to 2% + transaction costs borne by the payer.
You can read more about the cryptocurrency payment process HERE.
Most of the best-selling products, such as Argor-Heraeus or Heimerle-Meule bullion or gold ducats Francis Joseph, we try to always have it available for delivery to clients.
If it is important for you to receive the product immediately, please contact us before ordering or coming to the branch so that we can confirm whether we have the desired products available.
Of course. We will be happy to answer all your questions, you just need to contact us and make an appointment.
We send shipments with insurance for the full value of the gold/silver we send, and the delivery time is on average up to three working days.
The delivery price depends on the value of the package and is calculated according to the following price list:
- 6€ for a value of up to €300
- 8€ for a value from €301 to €1.500
- 16€ for a value from €1.501 to €3.000
- Free above 3.000 euros
Process of packet rejection in case of damaged packet
If the client refuses to receive the package, and it is not damaged?
The package is returned to the Sender (Saiva doo), and the paid delivery service is not returned to the Principal.
If the client refuses to receive a package that is damaged?
In case of damage to the Package, upon delivery, GLS offers the possibility to check the content, and in order to settle the compensation, it registers the result of the check together with the Recipient in the log. One copy of the record is delivered to the Recipient. If, during delivery, the client notices that the package has external damage, he has the right to refuse collection or to request the opening of the package, the checking of the contents and the drawing up of a record of possible damage. In case of damage or loss of the contents of the Package, the Recipient or another authorized person must file a complaint immediately upon delivery. When delivering the Package, the Recipient has the right to request the completion of the Damage Report form (which is owned by the Deliverer), and the damage can be reported subsequently (after delivery) with proof that the damage did not occur after delivery.
In the case of damage or partial loss of content, the timeliness of the report is a prerequisite for the creation of a justified compensation claim under the GLS. The claimant must ensure the possibility of inspecting the Package or taking the package for inspection to GLS's premises, within 5 Working Days from the date of GLS's notification of the need to inspect the damage, in the condition and packaging in which the Package was delivered. GLS reserves the right to conclude a claim for damages as unjustified, i.e. - depending on the circumstances and in accordance with GLS's free judgment - it reserves the right to conclude a claim for damages based on other available information, if due to non-compliance with the specified procedure it is impossible to determine the circumstances and the party responsible for the damage. Claims for damages are opened when or after reporting damage, via the GLS website on the link Report damage/loss, with the attachment of documentation proving the following:
value of damaged or lost goods (preferably purchase value)
- connection of the content with the Recipient of the damaged or lost package (shipping note, sales invoice, etc.)
- timeliness of reporting damage/partial loss
- a statement about the absence of external insurance coverage for damaged or lost content
- proof that the Package was handed over to GLS (in the case of a loss report of a Package for which there is no trace of receipt in the GLS system).
GLS reserves the right to demand additional documentation, in addition to or instead of the above, if the circumstances of the harmful event require it or if it is necessary for the investigation of responsibility for it. In the event that a compensation claim is opened with incomplete and/or invalid documentation, GLS will ask for its completion by contacting the e-mail addresses registered by the applicant when starting the compensation claim on the dedicated website (Report of damage/loss). If these contacts do not exist or are invalid, GLS will contact e-mail addresses from its own database or from publicly available data. Upon notification by GLS about incomplete documentation and the request to submit additional documentation, the applicant has a deadline of 5 working days to submit the requested. In the event that the requested documentation is not delivered within the specified period, the compensation claim is closed and it is considered that the applicant has given up on it. In the event that the applicant does not submit complete documentation within the specified period or that the submitted documentation does not comply with the requested conditions of GLS, GLS reserves the right to conclude a compensation claim based on incomplete documentation. It should be noted here that, as you said and it is written with them, it is not allowed to send gold and silver, so they disclaim all responsibility and potential compensation for damages.
In order to ensure the quality of its service and prevent losses, when delivering the Package from the Recipient, the delivery person may (and with the service AddresseeOnlyService, must) also request information that can facilitate the identification of the Recipient (identity card number, OIB or other information that can facilitate the identification of the Recipient). This information is used exclusively for the purpose of proving the performance of the service when resolving a possible delivery dispute. Evidence of delivery containing the above information is archived in physical and electronic form, and is not transferred to third parties or used for other purposes. With his signature upon collection, the Recipient confirms that he has collected the Package in an undamaged condition. After receiving the Package by the Recipient, GLS is not responsible for any complaints, damage or reduction in the contents of the downloaded Package, except with proof that the damage did not occur after delivery.
Gold bought from us can be kept in our safes. Storage is free for the first year, after which it is charged according to the price list published on our website. See more about storage prices HERE.
Storage is only possible for purchases worth more than 700€ (HRK 5.274,15).
Storage rules and conditions: https://www.centarzlata.com/pravila-i-uvjeti-pohrane-plemenitih-metala/
See more about the conditions for storing purchased products in safes HERE.
Storage is only possible for purchases worth more than 700€ (HRK 5.274,15).
Since the price of precious metals changes from second to second, in order to protect ourselves from the risk of a significant change in prices, the offer is limited to a time limit of 1 hour.
If you do not manage to make the payment on time, simply place a new order on our site and make the payment with the updated price.
The price of gold on the stock exchange changes practically every second, but the prices on our website are adjusted to the stock market price every 5 minutes.
You can see the purchase prices of individual products at this page.
The stock or spot price of gold that can be seen on precious metal price tracking sites is the price at which financial derivatives can be traded, that is, gold that you will never be able to get in physical form. Unlike such digital transactions, the production, storage and delivery of gold bars and gold coins incur costs that make physical investment gold almost always more expensive than the stock market price of gold.
Keep in mind that the purchase price of certain products is higher than the stock market price of gold.
The first reason for the difference in prices is the different production costs of different mints. Namely, due to their size, certain mints manage to obtain gold from mines at a lower price, some have better organized production and therefore need fewer employees, while certain mints solve logistical challenges more successfully than their competitors.
Another reason is the brand and reputation of a particular mint in a particular country. For example, Austrians generally want to buy "domestic" bullion with the Münze Österreich stamp and are willing to pay more for it than Swiss bullion. In such a situation, the smelter applies a slightly higher price to its own products, and as a result makes a higher profit.
The lever does not have to have a serial number, and it is up to the manufacturer to decide on its placement.
Buyers who buy bullion without a serial number find it an advantage because of the anonymity.
Since we only offer products from reputable world mints, the products bought from us are known and recognized all over the world. Any company that deals in investment gold will be happy to buy them.
Gold bought from us in Croatia can be sold to us at the best prices, but there are also several other companies that deal with the sale and purchase of investment gold.
That. Find out more about buying gold at this page.
You can send a complaint to the e-mail address of Centra Zlata (address is [email protected]) or via chat on the website during working hours. Centar Zlata undertakes to respond to complaints within 15 days, in accordance with European Union regulations (learn more at pages of the European platform for dispute resolution). Complaints can also be submitted to one of the bodies responsible for the alternative resolution of consumer disputes listed on the website Central portal for consumers.
Centar Zlata is a fast-growing company that provides its employees with excellent working conditions in the dynamic investment precious metals industry.
You can view currently open job ads by clicking on the page Job at Center Zlata, and you can also send us an open request at [email protected].
Contact us via chat in the lower right corner of the page, send an email to [email protected] or call at 01 3000 783.
